Reset your router and/or computer. If connected with WiFi, try using a hardwired connection.
- To test the internet connection it is best to directly connect a desktop or laptop to the internet line/outlet installed by CDE.
- You can test your connection speeds here and run a ping test to help locate any issues in your connection.
What is a Ping Test?
A ping test will send packets of information to and from one computer to another as part of troubleshooting a network connection. A ping test determines if a connection can be made, and monitors the stability of the existing connection. It will show packets sent, received, and then a percentage of lost packets. Lost packets could indicate an intermittent internet connection. Ideal results of a ping will yield no more than 2% packet loss.
How to Ping Using Windows OS
- Go to Start and select all programs. From there select accessories, and then click to open Command Prompt.
(You can also type "command" into your Windows search located next to Start) - Once in the command prompt window type ping www.google.com –t
- Press Enter on the keyboard
- Let the ping test run for as long as desired. Hit Ctrl + C on the keyboard to stop the test and bring up the ping statistics.
How to Ping Using Mac OS
Apple Mac Network Utility
- Open the Network Utility: (Applications>Utilities>Network Utility) and click Ping
- In the field, enter a network address to ping
www.google.com - Make sure to send an unlimited number of pings
- Click Ping
Apple Mac Terminal
- Open a new Terminal window (Applications>Utilities>Terminal, or you can search for it in Spotlight).
- Type ping www.google.com
- Press Enter on the keyboard
- Let the ping test run for as long as desired. Hit Ctrl + C on the keyboard to stop the test and bring up the ping statistics.
Question not listed here?
Contact CDE Technical Support at 931-648-8151