1. Power cycle your router
The very first thing that can be done to solve the vast majority of internet issues is restarting your router. Unplug your router's power connection followed by the network cable. After 10-15 seconds, plug the wires back in in reverse order (plug in the network cable first, followed by the power cord). It may take the router a few minutes to load back up again. Once you see all the normal status lights, test your Internet again. If after several minutes the Internet light is red or amber-colored, move to step 2 or 3. If no lights show at all, check the power source for your router.
2. Verify connections
- Make sure that the ethernet cable is securely plugged into the "WAN" or "Internet" port on your router.
- If you are using a CDE router, make sure that the ethernet cable is securely plugged in to GE4 on your router.
- If your router's power cable is plugged into a surge protector, make sure that the surge protector is turned on.
- If you are using a switch, make sure that it is plugged into a router and not directly plugged into the port in your wall.
3. Try a wired connection
You can test to see if internet is reaching your router by directly connecting to your router. This can be done by plugging a device with an ethernet port into an open LAN port of your router using a CAT5 ethernet cable.
- If you are using a CDE router, make sure to plug the ethernet cable into GE1.
If you are unable to access the internet while directly connected to your router, you can test to see if internet is reaching the Internet outlet in the wall by bypassing the router. Connect the network cable from the wall directly into a computer or game console (testing device must have an ethernet port). If you are able to successfully connect to the internet directly off of the wall outlet, then the Internet service is reaching your home and the issue lies within your WiFi router.
- If you are using a CDE router, you cannot connect a device directly to the wall outlet, please contact Technical Support for further assistance with checking verifying your services.
4. Verify router configurations
- Make sure that your router is set-up properly and that it has not been factory reset.
- In some cases it may be necessary to factory reset your router and reconfigure it from its default settings.
A default router set-up guide can be found here: Default Router Setup
Internet equipment requirements can be found here: Internet Equipment Requirements
Question not listed here?
Contact CDE Technical Support at 931-648-8151