You are not required to sign any sort of term agreement or contract in order to have broadband services with CDE Lightband. Because of this, you are able to start, stop, or change service at any time.
Q: My Internet speeds seem low, and connection will drop sometimes. Do I need to upgrade my speeds?
A: No! Or at least, not exactly. There are many things that could be causing that issue (especially if you are using WiFi) and the least likely of those would be that your bandwidth package is too small. Our lowest connection that we offer is 250mbps, which is more than enough for an average household. Please check out our Internet FAQ for articles about troubleshooting your speeds.
Q: I have a 20mbps connection, should I upgrade?
A: This depends on what you use the Internet for. If you only have one or two devices connected at any given time for basic tasks such as checking email, social media, or just browsing, then you may not need to upgrade. However, if your home runs multiple wireless devices, you game or stream regularly, or you have a home security system connected to the Internet and are having issues, it may be time for an upgrade.
Note: We no longer offer the 20mbps connection, those who have it now were grandfathered in. If you decide to upgrade, it will be a final decision. You will not be able to go back to 20mbps.
Q: I've had so many issues with my CDE router/CDE cable box. Do I need a new one?
A: Unfortunately these things can happen! We do our very best to maintain quality service to our customers and make sure any issues or concerns are addressed. At the end of the day though, these are machines which means that sometimes they can malfunction. If there is an issue with any of the equipment provided by CDE that we are unable to resolve with troubleshooting, we can send a technician to you to either run some more tests from within the home, swap the device, or remove it altogether. Any appointment with a technician will need to be scheduled by calling our office number 931-648-8151 and may be subject to fees depending on the circumstances.
Q: Can I change/upgrade my services after hours?
A: Yes! But After-hours support can only make changes that will not require the addition of any equipment. We are able to upgrade or downgrade your Internet speeds, and in some cases may be able to add or remove WiFi service. We are unable to make changes to video, phone, or streaming services outside of normal business hours.