Ethernet Connection Errors

Ethernet Connection Detected, unplug if you wish to use WiFi

Ethernet Connection not Detected, please enter IP or Host Name

 

If your Set-top box(es) displays either of the above messages, it means it is not receiving its video signal through the Ethernet wire that is plugged into the back of it. (It is normally a grey wire and looks like a thick phone cord) This can normally be resolved by rebooting the box a certain way. 

  1. First, find the power cord and unplug it from the box. It is a thin black wire with a round plug-head.
  2. Next, find the Ethernet cord (thick phone cord) and unplug it. After 15 seconds, reconnect the Ethernet wire to the box. Listen for a click to make sure that wire is plugged in all the way. 
  3. Lastly, plug the power cord back in. 

 

In some homes we also have installed a Netgear Ethernet switch (a small blue box with Ethernet ports) that controls the connection to some of the boxes in the home. If you do have one of these devices installed in your home, it may need a reboot as well. Simply unplug the power for 15 seconds and then plug it back in. Make sure that the device is also switched to ON. Please perform this step prior to rebooting your individual boxes.




Disk Error

If you see a disk error on your DVR when trying to record, please contact Technical Support by calling 931-648-8151. A disk error cannot be corrected, and boxes displaying a disk error must be swapped. If we swap your DVR, you will lose all saved recordings.