Reset your router and/or computer. If connected with WiFi, try using a hardwired connection.

  • To test the internet connection it is best to directly connect a desktop or laptop to the internet line/outlet installed by CDE.
  • You can test your connection speeds here and run a ping test to help locate any issues in your connection. 



What is a Ping Test?

A ping test will send packets of information to and from one computer to another as part of troubleshooting  a network connection. A ping test determines if a connection can be made, and monitors the stability of the existing connection. It will show packets sent, received, and then a percentage of lost packets. Lost packets could indicate an intermittent internet connection. Ideal results of a ping will yield no more than 2% packet loss. 



How to Ping Using Windows OS

  • Go to Start and select all programs. From there select accessories, and then click to open Command Prompt.
    (You can also type "command" into your Windows search located next to Start)
  • Once in the command prompt window type ping www.google.com –t
  • Press Enter on the keyboard
  • Let the ping test run for as long as desired. Hit Ctrl + C on the keyboard to stop the test and bring up the ping statistics. 



How to Ping Using Mac OS

Apple Mac Network Utility

  • Open the Network Utility: (Applications>Utilities>Network Utility) and click Ping
  • In the field, enter a network address to ping
    www.google.com
  • Make sure to send an unlimited number of pings
  • Click Ping

Apple Mac Terminal

  • Open a new Terminal window (Applications>Utilities>Terminal, or you can search for it in Spotlight).
  • Type ping www.google.com
  • Press Enter on the keyboard
  • Let the ping test run for as long as desired. Hit Ctrl + C on the keyboard to stop the test and bring up the ping statistics. 




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Contact CDE Technical Support at 931-648-8151