Try testing using our speed test server to ensure the best and most accurate results. This server is powered by Ookla, and is custom set to test directly out of the local area. If you have a more preferred speed test, you can also use it, just be sure to select the Nashville iRiS Networks as your testing server. Please refer to the tips below to help prevent other factors from skewing your results.
Connect one device, close all programs
1. Close everything such as Pandora, Netflix, Hulu, Spotify, all browser windows and any other programs that stream video and music. If it uses the Internet, you'll want to shut it down before you run the test
2. Connect your computer directly to your internet outlet. Testing should be done with a single device connected directly to your outlet using an Ethernet connection. Also remove any hubs, switches or routers between your computer and the internet outlet.
3. Turn off or unplug other devices, computers, web-enabled printers and TVs, other routers, tablets, smart phones, web cams, DVRs, game systems, VoIP phones and content streaming devices such as Roku, Apple TV, and Chromecast.
Check your Ethernet cable
Check the Ethernet cable for damage. Check both ends of the cables and make sure they are securely plugged in.
Check your devices
1. Pause or cancel any background updates. Sometimes a device connected to your network will start downloading an update. Power down or disconnect all devices from your network while running a speed test.
- A device is anything that is connected to your network. Some examples of common devices are other computers, gaming systems, web enabled camera, DVRs, TV's, routers, VoIP phones, wireless printers, smart phones, Android, iPhone, iPad, Smarthome, Roku, Apple TV or Chomrecast.
2. Shut down other programs frees up additional resources on your computer. If you have a several browser windows and/or programs running on your device, this can affect your internet experience.
3. Your browser plays a big part on your Internet experience. Some browsers are better a certain things than the others. Try a different browser and see if your problem goes away.
4. Keep your browser healthy.
- Keep it up to date: Make sure your browser and web plug-ins [Java, Adobe Flash and Silverlight] are updated.
- Clear cache, cookies, and history.
- Restore browsers settings to defaults.
5. Keep your device healthy. Scan your computer for malware using security software that is current and up to date. Malware can cause problems with your browser and/or Internet connection. Run regular diagnostics and maintenance: disk clean-up, disk defragment, etc.
Question not listed here?
Back to Internet FAQ
Contact CDE Technical Support at 931-648-8151